The problem with working through dealers, is that most products these days are software driven, and when the fault is logic-based, e.g. the box won't come out of Stand-by, it's not a case of repair, more of corrupt software or a failed PIC chip which may need replacing or reprogramming. Either way, without specialist tools and PIC programmers and the right software, there's not a lot a Dealer can do, other than to send it back to the manufacturer. As that's often all a Dealer does, it's easier for me to do that myself, if the manufacturer will let me. I can understand a manufacturer wanting to support their dealers and give them more selling opportunities, but doing that by discouraging repairs (or at least causing delays and difficulties) doesn't sit right with me.