Hello Linn enthusiasts,
Over the years my exchanges with the Linn Helpdesk have left much to be desired, but somehow the last two take the biscuit.
Just before Xmas 2020 my Linn DSM blew a gasket, so I called the Linn telephone number and was told outright that Linn categorically did not do repairs. I was at a total loss. It was helpful members on this forum who set that untruth to rest and pointed me in the right direction. (I'm still thankful to those helpful members.)
Now, again I contacted the helpdesk to ask why it is that I can search my classical music collection for a composer using Audirvana and Lumin and get results whereas on the Linn (iOS) app or Kazoo, nothing is returned at all. I was told that it was my media server not supplying this info. It's the same music collection where the music is tagged using 'Composer' and the same media server. Audirvana and Lumin are test cases. This is a limitation of the Linn control points. I suggest that it is routine at Linn to lay the blame elsewhere. It's always iOS, or Airplay, or the NAS, or the media server. It's never Linn.
Linn have just released a new Klimax, costing a whopping £30k. Plenty of people don't have that deposit amount for a property. For equipment that is this eye-wateringly expensive, providing software that is this shambolic is a farcical, laughable, absurd situation. As it the culture of fobbing customers off. It's contemptuous.
Am I alone in my misery or have others received short shrift? Have I simply been unlucky?
Q
Over the years my exchanges with the Linn Helpdesk have left much to be desired, but somehow the last two take the biscuit.
Just before Xmas 2020 my Linn DSM blew a gasket, so I called the Linn telephone number and was told outright that Linn categorically did not do repairs. I was at a total loss. It was helpful members on this forum who set that untruth to rest and pointed me in the right direction. (I'm still thankful to those helpful members.)
Now, again I contacted the helpdesk to ask why it is that I can search my classical music collection for a composer using Audirvana and Lumin and get results whereas on the Linn (iOS) app or Kazoo, nothing is returned at all. I was told that it was my media server not supplying this info. It's the same music collection where the music is tagged using 'Composer' and the same media server. Audirvana and Lumin are test cases. This is a limitation of the Linn control points. I suggest that it is routine at Linn to lay the blame elsewhere. It's always iOS, or Airplay, or the NAS, or the media server. It's never Linn.
Linn have just released a new Klimax, costing a whopping £30k. Plenty of people don't have that deposit amount for a property. For equipment that is this eye-wateringly expensive, providing software that is this shambolic is a farcical, laughable, absurd situation. As it the culture of fobbing customers off. It's contemptuous.
Am I alone in my misery or have others received short shrift? Have I simply been unlucky?
Q