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Help! Valve Sansui AU-70 has been smashed in transport due to bad packaging


atopos
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Sorry to hear of your misfortune atopos. 

Hidden in the small print of many couriers'  terms and conditions nowadays is the fact that they place a maximum compensation limit on hi-fi equipment, even if you have opted for higher insurance cover when booking. 

Personally, I think that you have a good chance of recovering £100 in compensation from Parcelforce which may go someway to covering the cost of sourcing the replacement casing panel(s). for the amplifier. Am I correct in assuming that the external damage is largely restricted to one end panel ?

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Parcel Farce strikes again!

Sorry to read this tale of woe but I would have thought the external damage means you have a reasonable change of a claim.

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2 hours ago, atopos said:

Hi there.

I advised them that this is an collector's item and require safe packaging.

Gave them more than 10 days for packing job.

Paid £120.

It appears that you didn't get them to confirm how they would pack the item.  After you complained to them they told you they use their standard method which you now say is inadequate. Sorry to say this but you should have asked for confirmation of packing and insurance and you didn't.  If I was paying £120 I would have wanted detailed information than rely on assumptions. You don't appear to have confirmed who arranged the courier; big difference in liability if it was the auction house or you.

Edited by DomT
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It's incredibly sad, but there is a major lesson in this. You absolutely always have to check who is liable and what insurance is in place when you buy anything with shipping. The other part of the lesson if the seller has not agreed to ship an item, then ALL the responsibility is yours as the buyer, to make certain it's correctly packaged and fully insured.

Sorry, but you cannot assume something is insured and properly packaged just because the shipping cost is high.

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Be careful going through small claims. It may not be much help.

You go to your nearest small claims court and file a case.

The defendent always has the right to have the hearing moved nearer to them, ie Belfast in this case. Once done it cannot be reversed.

Are you really prepared to travel there in order to sort it and maybe still lose?

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Incidentally this can sometimes work in your favour, ie. you get a parking fine, say for parking in a supermarket car park.

They then chase you through small claims.

You simply have it moved to your local one, they can't reverse it and inevitably they don't turn up so you win the case. Simples!

Doesn't work with road traffic fines so don't get too cocky, Lol.

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You may not get anywhere with your claim, but I would have thought the case could be straightened out using e.g. clamps and wooden sheets. With the right tools you may be OK. Since the packing company would probably lose an intelligence contest with a gatepost, they wouldn't have removed the valves and packed them so there may be some issue with vibration. Hopefully not. Good luck. These things play on your mind - injustice is like a worm boring into your brain. So try and let it go and move on - easier said than done of course, but you'll feel better. Health is important in these hard times - physical, mental and emotional. It comes before stuff like this. 

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6 hours ago, robbie010 said:

For future reference, all items of hifi are specifically excluded from courier insurance policy for damage, as they are classed as musical instruments.

Where did you hear this? They mostly fall under electronics. In this case however, if it has valves inside then I think you'd be out of luck regardless as AFAIK, no courier insures glass.

The OP won't get anywhere with Parcelforce. If he paid the collection service by credit card or Paypal then there's a chance of a chargeback but otherwise you're out of luck. Try spamming their feedback sites and social media. EDIT: Just looked and you're not alone I'm afraid.

Edited by Warszawa
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I'm sorry for your loss hopefully it can be made better but there will be a further cost attached.

Their website does seem to imply that they will take extra care with packing so I can see why you thought you would be ok. I yet it the auction house recommended them? Not that that implies any liability on their part.

https://www.mbe.co.uk/belfast/auction/auction-delivery-services

"Our stores have certified expertise in packing each consignment carefully to ensure safe transit, no matter how large, small or awkwardly shaped.And for extra reassurance, our Enhanced Cover provides protection against loss or damage in transit, and offers far more generous compensation than any individual carrier’s insurance.Developed over the years especially for the antiques and fine art market, Enhanced Cover protects consignments such as high value electronics, glassware, ceramics and antiques, with no excess – many of which are not covered by other policies."

I take it you didn't take the enhanced cover option?

I'm also not sure that Parcelforce will accept a claim from a recipient rather than sender of goods either? Maybe someone else knows. So the company should help with that.

Small claims has been mentioned otherwise I'm afraid the only help that can be offered is that of a good engineer with experience in metalwork as well as electronics. I don't suppose someone like Will at Radford Revival could help?

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You know thinking about it you might be better off it was left behind the bin, assuming it hasn't suffered irreparable water damage. If that parcel went through their system for another delivery who knows what state the amp would have been in. So you can take a little comfort that it could have been much worse.

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I had one online courier comparison site deny a claim for a lost parcel.
Because it contained valves and was therefore glass.

Glass it seems is more likely to be lost.

Hum.

Recently i have some more valves go missing with royal mail.

They refunded the value plus postage within days.

2 Days later the valves were returned as undeliverable.

Happy days.

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Well considering Belfast Auctions claim to be expert packers, if you have not yet already, send them photos of the miserable effort they made of the job and ask them to describe how their thinking could lead them to a conclusion that the packing was adequate.  If you have no success, can you write a review on their website or elsewhere, showing photo's of how well a vintage amplifier, worth £XXXX was packaged for delivery.  I would also be asking Parcel Force why a vintage amplifier (electrical item) was left outside in the rain?  Why do you need insurance when these companies employees have seriously let them down, insurance should be for accidents, which these were not.

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16 hours ago, rabski said:

It's incredibly sad, but there is a major lesson in this. You absolutely always have to check who is liable and what insurance is in place when you buy anything with shipping. The other part of the lesson if the seller has not agreed to ship an item, then ALL the responsibility is yours as the buyer, to make certain it's correctly packaged and fully insured.

Sorry, but you cannot assume something is insured and properly packaged just because the shipping cost is high.

But this was a specialist packing and shipping firm which one often has to use when buying from auctioneers when bidding online and the auction venue is remote. The provision of adequate packing is part of the service they offer. ALL of the responsibilities for ensuring adequate packing therefore lie with that specialist packing firm. 

17 hours ago, Beobloke said:

Parcel Farce strikes again!

No, it was the failure of the firm who did the packing. Parcelforce would be magicians if they had managed to transport that box without damage to the goods inside. 
 

Also it seems we all need to get used to parcels now being left at our houses. The days of actually signing for anything seem to be long gone.  I am lucky and we have a covered porch and live in a remote location with a very low risk of theft of the parcel but it must be a big problem for many others. 

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For a number of reasons you should just chalk this up to experience and move on. Taking any other course will merely cause you endless grief, hassle and stress along with costing even more money.

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I'm in the middle of a "discussion" with an ebay seller who sent me a preamp single boxed in a box that was slightly smaller than the item itself. The volume knob was braced against the side of the box. Negligible packing material.

Needless to say the volume knob and front panel have parted company with the chassis as well as some other damage. It's scrap, I think.

The seller seems a nice guy but at the moment is in total denial that he did anything wrong. He's blaming the courier. 

There are a lot of numpties out there. 

Edited by JANDL100
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