Linn Owners

Dealer issues with Linn and Linn's Pricing structure over the last 40 years

Imseti

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I've just ordered via my non-Klimax old dealer of 40 years standing, the Organik board and new backplate for my pre-Exakt KDS model which is now at Linn.

My previous dealer that supplied most of my Linn Products for many years retired some years ago and closed their huge mansion. They were probably the wealthiest and biggest dealer in the UK having a huge number of dem rooms pre-configured with different Linn and Naim systems. They were so successful they had sleeping quarters for long distance clients as well as a Helipad in the grounds for international clients coming from the airports.

These two dealers were very different but experienced problems when dealing with Linn including the existing one where I bought my first Linn system in the mid 1980s.

My current non-Klimax dealer ceased being a Linn dealer for about 20 years with the team, two of which I've known for 40 years and still working there stating about 20 years ago that "Linn were just too much trouble to deal with and we won't touch them again", however a couple of years ago became partial Linn dealers (no Klimax products), but their heart is no longer into dealing with Linn. When they were here last week to pick up my KDS to send to Linn they told me that they can't get simple parts ordered for LP12s and other equipment problems including getting things done at Linn. The manager really doesn't want to deal with Linn because of all the problems. They tend to sell cheaper and much more popular products like Rega (remember us audiophiles who deal with a number of manufacturers are a HUGE minority in the world). If you go to AVForums, the UKs largest TV and audio forum with tens of thousands of members, niche manufacturers like Linn and Naim are hardly mentioned at all and when they do get mentioned are held in considerable contempt. For example, when the founder started a thread dealing with Linn's press release concerning the Organik upgrades, the comments by people were scathing:

"You mean this is the first time Linn can actually design and build their own DAC? Why haven't they always done this?" and "Linn are just conning people - you can build a perfectly good DAC for about £300" Huge amount of misunderstanding about niche products and they mostly joke about and mock Linn. They think we are all total fools. All very unfortunate.

My retired dealer who must have made a lot of money for Linn, had to go to Glasgow to have it out with Gilad and the Board concerning all his Solos (eight saved for home-dems) and some others for the dem rooms, when he'd just restocked new ones and shortly afterwards Linn issued the Dynamiked ones and upgrades for the older ones. Well after much heated argument, Linn gave him what he wanted - free Dynamik upgrades for all their Solos.

It seems to me that Linn don't treat their dealers particularly well except around 2006 when they were in financial crisis and nearly bankrupt after Ivor T had to step back due to his crohn's colitis which he was very unwell with and somebody else disastrously taking the helm and Linn partially closing some operations making a lot of staff redundant and encouraging some dealers to become 'box shifters' - selling at absolutely huge discounts without dem or installation - just post it out, to keep some production going and some staff employed. Gilad T then took over and saved the day with mostly huge streaming success.

Over the last 40 years since I started with my first Linn system, there seems to be far fewer dealers around, and no Klimax dealers within 100 miles now.

Pricing structure:
In the middle 80s I bought my first Linn system. There was no point in mucking about - after listening to the (then) STUNNING Isobariks which wiped the floor with most other manufacturer's speakers throughout the world, I bought in one go the top version of all their equipment - a complete best of everything they made for a REASONABLE price consisting of:

Black LP12, Ekos, Troika - later upgraded to first gen Lingo.
LK1, three LK280s - later with Spark PS upgrades.
Aktiv crossover unit
Black later gen Isobariks which were passive or Aktiv by this time - DMS/PMS effectively.

All this as I say for a price that one didn't mind forking out or flinching at. But later at about the time the Keltiks were introduced at a very considerable cost when I bought mine, the prices started to get silly.

Now we have this amplified further. Somebody on here mentioned that a top system now was about £150,000 - well more with an additional Klimax LP12 with the top add-ons. I haven't calculated it all up myself, but just look at the price of a pair of Klimax Organik 350s and compare that with the cost of Aktiv Isobariks years ago - inflation adjusted. Are Linn actually selling a lot of this gear? Or is it the Komri syndrome - fantastic speakers with total worldwide sales of about only 400?

I believe in value for money most of the time with Linn products and won't be changing my Keltiks ever as they are perfectly adequate when driven by a minimum of a couple of 4200s, (Klouts never quite got them driven properly IMO) but preferably Dynamiked Twins or Solos but having had home demos are not value for money compared with the 4200/Ds.

Where is all this going? Is it that Linn want to sell less at huge prices or more units at reasonable prices? What is their Elasticity of Demand point?

If anyone knows, PLEASE let me know :)
 
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Ben Webster

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Very good writing.

In the 80s and 90s only a few like Linn and Naim offer musical systems. A lot offers only provide technical HiFi system.

Today there are lot more others (especially from Asia some very good DACs) who are technical ahead and produce also musical systems.
 
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Ian H

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Needs and wants.

You don't need a hifi - you want a hifi. Like wrist watches and fountainpens, hifi has progressed beyond the basically functional to that of being a personal statement to a marketing manager. What does that Bremont watch or that Mont Blanc fountain pen say about you? After all, a branded mechanical wrist watch for £3,500 doesn't tell the time with any more accuracy than a digital for £50. Is a fountain pen even still a requirement in an age of computers?

Look in journals such as GQ - read it and weep!
 
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Nopiano

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Linn seems to have more than its share of controversy and mythology over the years. Some self-generated and some heaped on by others. They were never mainstream prices either, though some items seem better value than others. Today’s Majik LP12 seems pretty good value to me, for example.

I’d not heard they verged on bankruptcy as reported above, nor that some dealers were not Klimax dealers. That said, I’ve known some dealers in the Cotswolds who operated from a large rented house, with systems in various rooms. An older musical chap, plus a younger engineering one. Are they the couple you refer to @Imseti ?

I’ve been a bit disappointed with Ceritech in the Forest of Dean, but Audio T in Bristol were helpful. (We used to live near Cirencester, hence my interest as you’re in Glos)
 
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Imseti

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Linn seems to have more than its share of controversy and mythology over the years. Some self-generated and some heaped on by others. They were never mainstream prices either, though some items seem better value than others. Today’s Majik LP12 seems pretty good value to me, for example.

I’d not heard they verged on bankruptcy as reported above, nor that some dealers were not Klimax dealers. That said, I’ve known some dealers in the Cotswolds who operated from a large rented house, with systems in various rooms. An older musical chap, plus a younger engineering one. Are they the couple you refer to @Imseti ?

I’ve been a bit disappointed with Ceritech in the Forest of Dean, but Audio T in Bristol were helpful. (We used to live near Cirencester, hence my interest as you’re in Glos)
Yes, I don't usually name dealers but yes it was Norman and the electrical expert at UHES. They moved three times before closing. Originally were in Painswick.

A very stylish dealership and operators. They were good friends and here often for their Bollinger and canapes - always a good thing to keep your dealer happy :)
 
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Nopiano

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Yes, I don't usually name dealers but yes it was Norman and the electrical expert at UHES. They moved three times before closing. Originally were in Painswick.

A very stylish dealership and operators. They were good friends and here often for their Bollinger and canapes - always a good thing to keep your dealer happy :)
Thanks, I’d forgotten their names! My pal from Somerset took me there once, and yes I think it was Painswick. I recall Adam monitors that I’d never encountered before.
 

Imseti

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Thanks, I’d forgotten their names! My pal from Somerset took me there once, and yes I think it was Painswick. I recall Adam monitors that I’d never encountered before.
You mentioned Ceritech, well now you've got me naming names. One look at their site puts me right off. They only install up to 5 miles away and charge £140 an hour or similar to install your equipment!

EDIT: Take a look at this link: https://ceritech-audio.co.uk/services/site-services/

They are not the sort of dealer that I would have anything to do with.

By the way, just look on Wikipedia for the history of Linn - deals with their near bankruptcy crisis. Other info is in the press.
 
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Nestor Turton

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Went to open day at UHES Painswick; Norman and Ian demo'd sources. If my memory serves me well included Lavry DAC, Linn Sneaky, Naim CD5, Naim CDX2 & HDX through NAP 552 into Adam actives. HDX broke so didn't hear it. They were great hosts. Over the years I've had good service from dealers. All tried to help even one who disliked LP12s (haven't been back there).
 
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Imseti

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Went to open day at UHES Painswick; Norman and Ian demo'd sources. If my memory serves me well included Lavry DAC, Linn Sneaky, Naim CD5, Naim CDX2 & HDX through NAP 552 into Adam actives. HDX broke so didn't hear it. They were great hosts. Over the years I've had good service from dealers. All tried to help even one who disliked LP12s (haven't been back there).
Yes, Norman and Ian were absolutely superb chaps and as you say very hospitable which I always repaid in kind.

They were simply the best dealers I've experienced or heard of.

Ian was a fountain of knowledge and ability and he built my superb Naim Hydra system free of charge. I particularly liked their non-biased approach to Linn and Naim, having equal respect for both companies. I had some Naim equipment when I first knew them - CDX-2 and XPS-2.

They are both a great loss to the industry. Norman made his money in his work with speakers and was a PhD.
 
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Paulssurround

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I've just ordered via my non-Klimax old dealer of 40 years standing, the Organik board and new backplate for my pre-Exakt KDS model which is now at Linn.

My previous dealer that supplied most of my Linn Products for many years retired some years ago and closed their huge mansion. They were probably the wealthiest and biggest dealer in the UK having a huge number of dem rooms pre-configured with different Linn and Naim systems. They were so successful they had sleeping quarters for long distance clients as well as a Helipad in the grounds for international clients coming from the airports.

These two dealers were very different but experienced problems when dealing with Linn including the existing one where I bought my first Linn system in the mid 1980s.

My current non-Klimax dealer ceased being a Linn dealer for about 20 years with the team, two of which I've known for 40 years and still working there stating about 20 years ago that "Linn were just too much trouble to deal with and we won't touch them again", however a couple of years ago became partial Linn dealers (no Klimax products), but their heart is no longer into dealing with Linn. When they were here last week to pick up my KDS to send to Linn they told me that they can't get simple parts ordered for LP12s and other equipment problems including getting things done at Linn. The manager really doesn't want to deal with Linn because of all the problems. They tend to sell cheaper and much more popular products like Rega (remember us audiophiles who deal with a number of manufacturers are a HUGE minority in the world). If you go to AVForums, the UKs largest TV and audio forum with tens of thousands of members, niche manufacturers like Linn and Naim are hardly mentioned at all and when they do get mentioned are held in considerable contempt. For example, when the founder started a thread dealing with Linn's press release concerning the Organik upgrades, the comments by people were scathing:

"You mean this is the first time Linn can actually design and build their own DAC? Why haven't they always done this?" and "Linn are just conning people - you can build a perfectly good DAC for about £300" Huge amount of misunderstanding about niche products and they mostly joke about and mock Linn. They think we are all total fools. All very unfortunate.

My retired dealer who must have made a lot of money for Linn, had to go to Glasgow to have it out with Gilad and the Board concerning all his Solos (eight saved for home-dems) and some others for the dem rooms, when he'd just restocked new ones and shortly afterwards Linn issued the Dynamiked ones and upgrades for the older ones. Well after much heated argument, Linn gave him what he wanted - free Dynamik upgrades for all their Solos.

It seems to me that Linn don't treat their dealers particularly well except around 2006 when they were in financial crisis and nearly bankrupt after Ivor T had to step back due to his crohn's colitis which he was very unwell with and somebody else disastrously taking the helm and Linn partially closing some operations making a lot of staff redundant and encouraging some dealers to become 'box shifters' - selling at absolutely huge discounts without dem or installation - just post it out, to keep some production going and some staff employed. Gilad T then took over and saved the day with mostly huge streaming success.

Over the last 40 years since I started with my first Linn system, there seems to be far fewer dealers around, and no Klimax dealers within 100 miles now.

Pricing structure:
In the middle 80s I bought my first Linn system. There was no point in mucking about - after listening to the (then) STUNNING Isobariks which wiped the floor with most other manufacturer's speakers throughout the world, I bought in one go the top version of all their equipment - a complete best of everything they made for a REASONABLE price consisting of:

Black LP12, Ekos, Troika - later upgraded to first gen Lingo.
LK1, three LK280s - later with Spark PS upgrades.
Aktiv crossover unit
Black later gen Isobariks which were passive or Aktiv by this time - DMS/PMS effectively.

All this as I say for a price that one didn't mind forking out or flinching at. But later at about the time the Keltiks were introduced at a very considerable cost when I bought mine, the prices started to get silly.

Now we have this amplified further. Somebody on here mentioned that a top system now was about £150,000 - well more with an additional Klimax LP12 with the top add-ons. I haven't calculated it all up myself, but just look at the price of a pair of Klimax Organik 350s and compare that with the cost of Aktiv Isobariks years ago - inflation adjusted. Are Linn actually selling a lot of this gear? Or is it the Komri syndrome - fantastic speakers with total worldwide sales of about only 400?

I believe in value for money most of the time with Linn products and won't be changing my Keltiks ever as they are perfectly adequate when driven by a minimum of a couple of 4200s, (Klouts never quite got them driven properly IMO) but preferably Dynamiked Twins or Solos but having had home demos are not value for money compared with the 4200/Ds.

Where is all this going? Is it that Linn want to sell less at huge prices or more units at reasonable prices? What is their elasticity of demand point?

If anyone knows, PLEASE let me know :)
Very interesting post. Thank you Imseti

Linn are now 49 years old, with the 50th anniversary coming up next year. It does not surprise me at all that over such a time period that Linn would go through good times and bad times, great success and almost failure. Linn seem to reinvent themselves and come up with ground breaking innovative new products such as Linn DS/DSM products, Karousel and now the NG Klimax DSM/Hub products.

I have heard many stories about Linn, good, bad and ugly. I have also visited at least 25 Linn dealers around the world and heard lots of stories from them, plus all the Linn owners I have met in person and what I read on the Forums. I prefer to keep it positive

What I do know, is that I have met so many very proud Linn owners from all over Europe, the UK and North America.

Linn builds one of the best sounding turntables on the planet, one of the best sounding digital streamers, NGKDSM/NGKSH, some of the best sounding DAC’s(Organik) available, and some superb lifestyle products. They are not cheap, but they don’t go out of style, if the number of advocates of their legacy products is any indication

My own personal experience is that any upgrades I have done to my Linn system, have always transformed the whole system in terms of sound quality. My Linn system just seems to sound better and better. I also know that I can get my Linn repaired even if it is 10 years old, which we can’t say about many manufacturers.

I suspect that there will be some very innovative products released by Linn next year, including a new top of the range speaker, if the rumours are true.

I have spent waaaay more on my HiFi setup than I ever dreamed possible, but then I have never enjoyed my music as much as I do now.

I have a big surprise arriving this coming week, that should rekindle my enjoyment of an already exceptional HiFi system…. 😊
 

arm

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So according to the offical Canadian goverment inflation calculator, my 1985 Linn LP12 fitted with a Basic LVX plus arm and a bog standard audio tecnica MM cartridge would be worth $3616 CDN today, while I paid $1500 for it in 1985. However, no one in there right mind would say a 2022 Majilk LP12 is the same quality as my 1985 table. We have to allow for the improved "value" that the 2022 version brings. Also, my "investment" in 1985 , as far as comsumer products goes, is the best made simply because I still use it. I dont have anything else from 1985 I still use except actual LP's. While just about everthing has been upgraded along the way, I recieved $ by selling the bits as the upgrades happened right down to the steel chassis for $50 and the LVX arm for $200 etc. Only the original cartridge was rendered useless. I don't think Linn is today, out of wack vis a vis VFM. But it is expensive.
 

hodge555

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I don't know if this is the right thread for this but as you may know I host some historic Linn reference data which includes the prices as I know them.

www.hoth.uk/Linn-kit.htm
&
www.hoth.co.uk/Linn-kit.htm

I've now added an extra page to host my collection of historic Linn pricelists for people to reference directly if they want them. I've no idea if people are interested, we'll see I guess, or let me know if you think it's useful.

www.hoth.uk/Linn-pricelists.htm
&
www.hoth.co.uk/Linn-pricelists.htm

Of course if you do this it's useful and have additional pricelists then please send them to me and I'll endeavour to add them.
 

MickC

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I don't know if this is the right thread for this but as you may know I host some historic Linn reference data which includes the prices as I know them.

www.hoth.uk/Linn-kit.htm
&
www.hoth.co.uk/Linn-kit.htm

I've now added an extra page to host my collection of historic Linn pricelists for people to reference directly if they want them. I've no idea if people are interested, we'll see I guess, or let me know if you think it's useful.

www.hoth.uk/Linn-pricelists.htm
&
www.hoth.co.uk/Linn-pricelists.htm

Of course if you do this it's useful and have additional pricelists then please send them to me and I'll endeavour to add them.
The price list links go directly to your home pages, unfortunately!
 

HH2010

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Simply put, It's the division of societies: The rich people get richer, middle class is driven into poverty step by step. Linn produce high end gear, so they aim at the rich people. No middle class price range needed any more.
 
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ThomasOK

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Simply put, It's the division of societies: The rich people get richer, middle class is driven into poverty step by step. Linn produce high end gear, so they aim at the rich people. No middle class price range needed any more.
But Linn isn't expensive enough or blingy enough for rich people. Hence the KDSMO, more to follow.
 

HIGHWAY61

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I look forward to the "Linn Oligarch" series to be announced next year. It's basically the top spec. Klimax gear but finished in polished chrome everywhere, with optional embossed diamond accenting. Simple price list to be announced soon, double the price of the present Klimax gear for the chrome, triple if you want the diamonds.
 

ThomasOK

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I look forward to the "Linn Oligarch" series to be announced next year. It's basically the top spec. Klimax gear but finished in polished chrome everywhere, with optional embossed diamond accenting. Simple price list to be announced soon, double the price of the present Klimax gear for the chrome, triple if you want the diamonds.
Wouldn't that be the Linn Oligark series?
 

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