Not sure what your thoughts are on the subject, but these days in the retail and service industries, the customer comes last, more so than any other time in history IMHO.
For example, you can see this in the extra fees being applied (e.g baggage fees on planes, no meals included). Tips on interact transactions and the list goes on. In Vancouver, the customer needs to pay for a bag to put the item they just purchased (or bring your own). So..., you buy this product, say for $1500, and the store clerk asks you would you like to purchase a bag for .65 cents. Really, are you kidding me, how about you keep it. Profits first, customer last it seems.
What are you thoughts, do you think the customer experience is still alive and well in Hi-Fi?
In many ways I think it is, but i did notice a reluctance for dealers negotiating on price when covid sales were high, and inventory low.
For example, you can see this in the extra fees being applied (e.g baggage fees on planes, no meals included). Tips on interact transactions and the list goes on. In Vancouver, the customer needs to pay for a bag to put the item they just purchased (or bring your own). So..., you buy this product, say for $1500, and the store clerk asks you would you like to purchase a bag for .65 cents. Really, are you kidding me, how about you keep it. Profits first, customer last it seems.
What are you thoughts, do you think the customer experience is still alive and well in Hi-Fi?
In many ways I think it is, but i did notice a reluctance for dealers negotiating on price when covid sales were high, and inventory low.