As I understand it; Meridian will no longer communicate directly with their customers. If you call them; you are referred to your nearest 'Premium Partner' Meridian dealer. So if you're returning something for repair; you can expect the added cost, hassle and delay of your equipment going from you > dealer > Meridian > dealer > you.
I also remember the good old days of calling Meridian and speaking to their technical/service dept (usually Dave Hall I think..) and getting information from the 'horse's mouth' and parts put in the post straight away which always turned up the next working day.
Sadly those days are long gone.
Meridian's primary focus is no longer the audio enthusiast; but instead the well heeled 'life style' customer who will buy from a custom installer.