Wondered if anyone has recently been given a delivery date for new kit that’s months into the future?
I recently had an auto power saving issue on one of my Hedd actives. After returning to Bax Music, they offered me a choice of a repair or new unit - the latter having an expected delivery date of December 22!
I opted for the repair and it’s now back and sounding fine. I actually think that the ‘repair’ was a simple firmware update using a downloadable file and now think that I could easily have fixed it myself - but hey ho, no problem.
Was slightly staggered by the delivery time for a new unit. Just looked online and the type 05s are virtually unobtanium in the UK at the moment (they’re a German company).
Edit - response from Bax was quite good, with helpful service staff (think they’re based in Holland) - the replacement issue appears to lie elsewhere in the chain.
I recently had an auto power saving issue on one of my Hedd actives. After returning to Bax Music, they offered me a choice of a repair or new unit - the latter having an expected delivery date of December 22!
I opted for the repair and it’s now back and sounding fine. I actually think that the ‘repair’ was a simple firmware update using a downloadable file and now think that I could easily have fixed it myself - but hey ho, no problem.
Was slightly staggered by the delivery time for a new unit. Just looked online and the type 05s are virtually unobtanium in the UK at the moment (they’re a German company).
Edit - response from Bax was quite good, with helpful service staff (think they’re based in Holland) - the replacement issue appears to lie elsewhere in the chain.