Wow ! what was the issue with the Graham phantom, had one several years thought they were pretty much bombproofI have bought and sold a few things with Nick and have never had a problem. This included a problem with a Graham Phantom tonearm that he kindly gave a full refund on.
Can’t remember now. I contacted Graham by email and they never responded. Nick at Emporium gave me a refund and I bought an SME V from him as a replacement but I didn’t like it. The Graham was the better arm but if the manufacturer isn’t interested then nor am I. On the other hand Audio Note have given me superlative service in respect of my arm and cartridge.Wow ! what was the issue with the Graham phantom, had one several years thought they were pretty much bombproof