Turntable into phonstage into b&o speakers but NO SOUND

[alphatoner]

Hi all,

Solm my clearaudio concept and today the buyer contacted me to say he can't get any sound out, nothing not even a low noise. There is no sign of any damage. He says all connections are good, but has no way to test and no alternatives to try (ie other phono or speakers)

Phonostage is a clearaudio nano, not sure what the B&O speakers are.

Anybody any suggestions?

Thanks in advance

 

[PeteT59]

Hi all,
Solm my clearaudio concept and today the buyer contacted me to say he can't get any sound out, nothing not even a low noise. There is no sign of any damage. He says all connections are good, but has no way to test and no alternatives to try (ie other phono or speakers)
Phonostage is a clearaudio nano, not sure what the B&O speakers are.
Anybody any suggestions?
Thanks in advance

Not really enough detail to be sure of the issue, other than going on what's not mentioned.

But I'd be asking...

Is it connected correctly?

Does it feed into phono or line input on pre/amp? - no mention of amp at all..!

Exactly what are the speakers?
active - if so there's possibly a pre-amp missing,
if not there's a power amp missing too by the sound of things...



Sent from my CLT-L09 using Tapatalk

 

[Jules_S]

Has the buyer set the jumpers correctly underneath the phono stage for MM or MC, as appropriate?  You didn't mention what cartridge was fitted, although that said even with an MC connected through an MM input I'd have expected a very low level output if the speakers (presumably powered) were cranked up, unless it was an AN Io - unlikely I assume! 

As @PeteT59 said, has the correct input been selected on the speakers? Without knowing the model of them we can't be certain what the correct connection sequence should be. 

 

[simon g]

We definitely need further info here. The specific phono stage, any other component in chain, how connections are made and the specific B&O speakers. Without that info it's pure guesswork!

 

[2010*zuma]

I had the same thing with a £1750 streamer... buyer was just looking for a return - which did happen I didn't resist it. Streamer worked perfectly but on return the unit had some movement in it. I felt like it had been opened. Morale of the story don't pull your hair out, you can only tell them the obvious to get it working - it may be genuine it may not... 

 

[Nopiano]

It’s very unlikely you’d get nothing, even if your turntable has suffered in transit. You’d get one channel, or hums and buzzes.  I suspect the buyer hasn’t got their system in good shape for using a turntable.  Photographs and details of connections might help.

If it’s any consolation, I sold my Linn Sneaky streamer to an Austrian guy. He sent a stream of angry messages saying it was a heap of crap, because he couldn’t get it working.  Fortunately, by the time I read them, he’d discovered he was using a dodgy cable, and was overjoyed and apologetic. I hope you have a happy ending too. 
 

 

[karlinamillion]

Is the phono stage powered? Is it's PSU working, or even plugged in?

And has he got the Ins/Outs correct?

 

[Bazzer]

Is the buyer a Wammer ? If so can he post some info ?

 

[alphatoner]

Thanks guys,

the op was all I had to go on from his message. I've asked most of those questions and for some pics, but so far not had a reply. 

The tt itself is a std Concept MC and the cart is the original factory fitted option (concept MC) cable is direct wired. I can't see transit issues causing this, which points to something further down the chain, but that will be a process of elimination which I may not be able to resolve remotely. The buey are 60 mile (farnham) so I might bite the bullet and take some of my own kit over so i can double check everything. It would be a pain but perhaps better than paying for a return and giving a refund.

 

[Warszawa]

I might bite the bullet and take some of my own kit over so i can double check everything. 

Is this an eBay buyer? I have a feeling it'll suddenly start working if you offer.

 

[Lawrence001]

Is this an eBay buyer? I have a feeling it'll suddenly start working if you offer.

On the other hand, if they don't really want it they can just open a not as described claim and you have no option but to pay the postage and take it back. The perils of eBay and not doing cash on collection only..

 

[alphatoner]

Yes it was an eBay sale, they told me late last night that someone from a hifi shop came round and couldn't get it working either so they have now raised a return.

C'est la vie, I guess I'll find out when it comes back.

 

[2010*zuma]

Yes it was an eBay sale, they told me late last night that someone from a hifi shop came round and couldn't get it working either so they have now raised a return.

C'est la vie, I guess I'll find out when it comes back.

As per my above post... so long as you receive it back in one piece working. 

 

[mikeyb]

And it's the same one [emoji6]

 

[alphatoner]

Only time will tell. I'll update when it gets back here.

 

[Lawrence001]

Yes it was an eBay sale, they told me late last night that someone from a hifi shop came round and couldn't get it working either so they have now raised a return.
C'est la vie, I guess I'll find out when it comes back.

Did they tell you which hifi shop? Have you checked their other feedback? (Not that sellers can leave negative fb but they can still write the truth.)

 

[myles]

@alphatonerI hope this works out well for you. My experience has been bad in this position:

1. Sold amp.

2. Weeks later I get a message saying headphone jack not working and he'd opened it up to investigate. I told him "it's yours now buddy".

3. eBay ruled in his favour, I got amp back that had been opened and the jack wasn't working - he got his money and postage back.

Toss.

 

[Lawrence001]

If I was the sort of person that opened things up before returning them on eBay, I'd also be the sort of person that wouldn't admit it in a message. Although it sounds like that doesn't stop eBay accepting a return.

 

[myles]

If I was the sort of person that opened things up before returning them on eBay, I'd also be the sort of person that wouldn't admit it in a message. Although it sounds like that doesn't stop eBay accepting a return.

No, it didn't! I was stung and the buyer - who probably didn't fancy the amp after all - got away with tinkering Scott free.