help with stupid streamer

[luckysim0n]

Well I am not sure how to describe this but since I changed to BT my Naim NDX keeps going missing and can't find its self

It is wired straight to the hub and I even bought a new ethernet cable as I thought it could be that

I am using Assett as a server and control via the horrible Naim app off an iPad

The problem was the. server would go missing or during a music night after setting up a play list it would go in and out

Frustrated I read try doing a factory reset so I did also I updated the firmware on the NDX to the latest

Now for some reason it won't play anything Asset is showing up on the app but when I pick an album it does not play

Scratching my head and getting so frustrated going to launch said streamer out the window

Should also mention I use a Mac mini to store music via an attached usb drive

Any suggestions will be appreciated

 

[Alister M]

If the only change is to a BT router when you changed service then look no further.......

 

[simon g]

Check that DHCP is on in the BT router.

Try the old favourite of:

Delete Naim app and re-install. Do not restart yet.

power down the NDX (not just standby) any switches, server and your router. Wait 15 mins. Power the router back up. wait 10 mins. power up switch, if any. Wait 5 mins. Power up your server. Wait 10 mins. Power up the NDX. Wait 5 mins then restart app.

If no joy, info on Naim site here;

https://www.naimaudio.com/network-troubleshooting

It's also worth posting on the Naim forum

Good luck!

 

[Nopiano]

Looks like Simon has given great advice. All I can add is that when we got a new router along with FTTP a couple of years ago, my Ethernet wired Linn streamer didn't work.

It turned out that the Ethernet sockets were switched off by default, so needed an Admin intervention to enable them. Everything else in the home is wireless and was working fine, so I hadn't twigged!

 

[StingRay]

Have you split the bands on the BT router?

That may help.

BT and other ISP routers have been the cause of some streaming problems with Qobuz, some people have changed the router then the DNS address.

Never had a problem with ethernet ports on my router. After getting a new BT router I did have a problem finding my BluOs streamer on the network.

 

[garn63]

As already mentioned. I simply turn everything off then boot up in sequence starting with the router and including the controlling device.
Good luck. All will be good.

 

[luckysim0n]

cheers guys I will give it a go next time I have free time by myself

 

[luckysim0n]

looks like turning everything off and restarting has worked

should have remembered The IT Crowd

 

[bencat]

Ahh but did you count to thirty ? We all know that unless you do that it does not work .

 

[simon g]

looks like turning everything off and restarting has worked

should have remembered The IT Crowd

Good news! It usually fixes many network issues.

It's just a pity we can't CTRL-ALT-DEL the UK's political system.

 

[pjon05]

After a year or so, I discovered that getting a better quality network cable improved the sound if you are looking for higher resolution audio? I just went cat 8 in the end to be on the safe side, as they aren't expensive.

 

[Tony_J]

It's just a pity we can't CTRL-ALT-DEL the UK's political system.

...with the emphasis on the "delete"