Densen - Lifetime Warranty ?

[Sheva]

I've seen this advertised as such. Whats the catch ?

 

[Hawk]

It only applies to the first owner, and I think you have to cover some of the shipping costs but other than that I don't think there is one.

 

[MartinC]

Sheva wrote:

I've seen this advertised as such. Whats the catch ?

Cynic!

 

[rockmeister]

who's life...yours, or the 'expected and reasonable life of the product' with modern electronics, a court might well decide that that was five years.

I have an Orvis fishing rod, that has a guarantee worth having. I can stamp on it, drop it, shut it in a car door, sink it, lose it, axe it, burn it or eat the phu....er and they'll give me a brand new one no matter how many years have elapsed. When I'm 99, I'm going to test this out

 

[MartinC]

rockmeister wrote:

who's life...yours, or the 'expected and reasonable life of the product' with modern electronics, a court might well decide that that was five years.I have an Orvis fishing rod, that has a guarantee worth having. I can stamp on it, drop it, shut it in a car door, sink it, lose it, axe it, burn it or eat the phu....er and they'll give me a brand new one no matter how many years have elapsed. When I'm 99, I'm going to test this out

As I understand it from a dealer Densen are pretty good and don't pick about this. If something goes wrong with there stuff they care about this and there reputation and want to fix it. They used to have an official 5 year warranty IIRC, but essentially if a customer contacted them about a fault after this they'd fix it anyway. Hence they decided to go to stating a lifetime warranty. Their CD players are I guess the only items they're likely to get many returns on?

 

[Sony6million]

I was considering the B-150 amp and noted their good warranty. But then there is no way I will have the same amp in 30 years let alone 5 lol

 

[T.white]

rockmeister wrote:

who's life...yours, or the 'expected and reasonable life of the product' with modern electronics, a court might well decide that that was five years.I have an Orvis fishing rod, that has a guarantee worth having. I can stamp on it, drop it, shut it in a car door, sink it, lose it, axe it, burn it or eat the phu....er and they'll give me a brand new one no matter how many years have elapsed. When I'm 99, I'm going to test this out

I'd just love to see the face of the employee who took it in from you, if you could return it in a bit of a tatty statepersonally at the age of 99...:lmao::lmao::lmao:

I bet they'd look like...

:shock:

:shock:

:shock:

That's a similar look to the one an uncle of mine got, when calling into his local insurance broker. Hewas looking tore-insure the van used in his business, S. Mills and son, greengrocer. My uncle was 70 at the time.

The young broker enquired "Yes sir, certainly, for yourself and your son?"

To which my uncle replied, "no, for myself and my father"

The broker then asked, "and how old is your father sir?"

My uncle replied, "93":rofl:

That is as true as I'm sitting here right now, crazy innit?

I wish I was there though.

 

[Papa Lazarou]

I bought a secondhand Densen DP Drive phono stage a few years ago. It developed a fault so i e-mailed Densen. I posted it to them and they fixed it without hesitation, they even paid for the return postage. Excellent service.

 

[Jasper]

And their amps sound lovely.

 

[Papa Lazarou]

Jasper wrote:

And their amps sound lovely.

Indeed they do Paul

 

[Jasper]

Thanks for the heads-up Phil. I owe you a :mmmm:. I'm thinking of auditioning the 400XS cdp, seems it's well liked by those that have heard it.

 

[boseman]

Hawk wrote:

It only applies to the first owner...

Bryston have a 25 year warranty with the same deal - i.e. 1st owner only.

How many audiophools keep their kit for 25 years or a lifetime?

In practice, this warranty will usuallybe active for 1 -5 years,until the unit is sold. So, there's no real difference between this & most other manufacturers...

...unless you intend to keep the item for a long, long time.

 

[Lefty]

I picked up a second hand Densen B-400xs at the weekend. It really is a fantastic product

Lefty

 

[Papa Lazarou]

Jasper wrote:

Thanks for the heads-up Phil. I owe you a :mmmm:. I'm thinking of auditioning the 400XS cdp, seems it's well liked by those that have heard it.

No problem mate, i'm chuffed the recommendation worked out for you.

Think the 400XSis a great cdp- although i doubt it'll be a significant upgrade over your Art (which is no slouch)

 

[Jasper]

boseman wrote

In practice, this warranty will usuallybe active for 1 -5 years,until the unit is sold. So, there's no real difference between this & most other manufacturers...

Yes it's a very good marketing tool but I suspect that Densen gear might be kept longer than average, it doesn't come up s/h that often. And it does give peace of mind to know that if it goes wrong it'll be fixed even the dealer goes out of business.

It also suggests that Densen are pretty confident about reliability too.

 

[Jasper]

Lefty wrote:

I picked up a second hand Densen B-400xs at the weekend. It really is a fantastic product

Lefty

Nice one Lefty. Congratulations.

 

[Jasper]

Papa Lazarou wrote:

Think the 400XSis a great cdp- although i doubt it'll be a significant upgrade over your Art (which is no slouch)

You're probably right Phil. Have my Densen rose-tinted spectacles on at the moment. After all my amp tribulations it's just a relief to just be able to listen to the music.

 

[Dynamic Turtle]

Well, from what I've heard you need a lifetime warranty with Densen - apparently their cd players are up there with Cambridge Audio in the reliability stakes....

 

[harv]

Papa Lazarou wrote:

Jasper wrote:

Thanks for the heads-up Phil. I owe you a :mmmm:. I'm thinking of auditioning the 400XS cdp, seems it's well liked by those that have heard it.

No problem mate, i'm chuffed the recommendation worked out for you.

Think the 400XSis a great cdp- although i doubt it'll be a significant upgrade over your Art (which is no slouch)

What is the Art like... I haven't quite fallen in love with the Classe and pondering a change... heard it once at show thought it was v nice... is it reliable ?