Seeing as you reference this board's members directly, I'll respond.Dealers in general are on a losing ticket with many Wammers, whatever they do. If they don't bend over backwards, they are lazy. If they do, they are pushy. If they refuse your offer of 50% off the retail price, they are money-grabbing, if they do, they are an idiot. If they tell someone politely that their 1985 CD player is uneconomic for repair, they are rude. If they can fix it and charge a decent price to do so, the dealer is 'just trying to rip you off'. Once in a blue moon, someone gets some praise for doing a good job. But usually when someone does something good, it goes unreported. When someone screws up - and we're all human, screw ups happen - the knives are out.
In March there were 10 dealer rating left by the members. 9 were positive, 1 was not http://www.hifiwigwam.com/showthread.php?32-Dealer-ratings./page12